Angela Black and Scarlett Arguello are shining examples of dedication, growth, and leadership within the Cloud 9 Foot Spa family. Starting their journeys as receptionists, they have risen through the ranks, shaping their careers while contributing to the family-friendly, welcoming atmosphere that defines Cloud 9. Through hard work, adaptability, and a shared passion for connection, Angela and Scarlett have become integral to the spa’s success, inspiring both clients and colleagues with their stories of resilience and commitment to excellence. Their journeys reflect the heart of Cloud 9: a place where people grow together and create lasting connections.
Angela Black: From Receptionist to Franchise Partner — A Journey of Dedication and Leadership
Angela Black’s career is a story of ambition, adaptability, and resilience. Starting as a receptionist in 2014 at the age of 21, Angela quickly rose through the ranks to become manager within just two years. Now, at 32, she plays an integral role on the franchise side of the business, bringing her unique skill set and unrelenting work ethic to new heights.
A Natural Fit for Leadership
Angela’s journey to the spa began with a background as a certified nursing assistant (CNA), where she was pursuing a career in nursing. She also honed her customer service skills as a hostess, learning how to juggle multiple tasks while maintaining a friendly and professional demeanor. When she joined the spa as a receptionist, her sharp organizational skills and natural multitasking ability immediately stood out.
Within two years, Angela’s hard work and attention to detail earned her a promotion to manager. While stepping into the role was initially intimidating, Angela embraced the challenge, relying on her resourcefulness and determination.
A Visionary for Growth
Angela didn’t just manage the day-to-day operations—she transformed them. Her keen eye for detail and knack for organization allowed her to streamline the spa’s systems and update its policies, ensuring the business ran smoothly. Recognizing the importance of maintaining a welcoming and family-friendly atmosphere, Angela worked tirelessly to ensure the spa preserved its homey, neighborly vibe.
Her skills extended far beyond traditional management duties. Angela leveraged her knowledge of graphic design to enhance the spa’s branding, creating updated signs and a polished, user-friendly website. Her creative contributions elevated the business’s image while staying true to its roots.
Behind-the-Scenes Dedication
Angela’s commitment to the spa was evident in everything she did—often going above and beyond her responsibilities. In one particularly memorable instance shared by the therapists, she stayed after hours to paint the spa, working from 10 p.m. to 4 a.m. to bring her vision to life.
Her ability to juggle multiple roles—manager, designer, problem-solver, and strategist—was critical to the spa’s growth. Angela often worked behind the scenes, making incremental improvements that contributed to the company’s big-picture success.
Building Relationships and Trust
Angela’s warm and approachable nature has been a cornerstone of her success. She listens attentively to others, works collaboratively on projects, and fosters strong relationships with both coworkers and clients. Over the years, she has grown especially close to the therapists who have been with the company since her early days, creating a tight-knit, supportive team.
Her ability to connect with others has also been instrumental in maintaining the spa’s family-friendly atmosphere, a value she holds dear.
A Proud Partnership
Angela’s dedication and innovative approach didn’t go unnoticed. Recently, she was promoted to the franchise side of the business, where she now helps shape the company’s future on a larger scale. She shares that this was one of her proudest moments in her 10 year journey.
Being part of Cloud 9 has been an extraordinary and life-changing journey. I feel so fortunate to have grown up in a space that values and fosters growth, innovation, and collaboration. I’m deeply grateful for our amazing team, who feel like family, and for our loyal guests, who have made this journey possible. I look forward to continuing this mission and embracing the exciting opportunities ahead!
– Angela
A Bright Future
Angela’s story is one of determination, creativity, and a deep commitment to her work. She has played an instrumental role in the spa’s success, balancing big-picture thinking with an eye for detail. Her journey is a reminder that leadership is about more than titles—it’s about passion, hard work, and the ability to inspire those around you.
As Angela continues to grow within the company, her impact is sure to leave a lasting legacy for years to come.
Scarlett Arguello: A Decade of Growth and Connection in the Spa Industry
Scarlett Arguello’s journey is one of growth, resilience, and connection. Starting as a spa receptionist in 2015 at the age of 20, Scarlett has moving up the ranks in her career, becoming a manager in 2024. Her story exemplifies how passion, adaptability, and hard work can pave the way to success without the need for a formal degree.
Finding Her Path
Scarlett began her career with a background in the fast-paced restaurant industry, where multitasking and customer service were the norm. When she transitioned to a spa setting, she quickly appreciated the personal, more calming environment it offered. The change suited her, allowing her to focus more deeply on building relationships with clients and coworkers.
Overcoming Challenges
Early on, Scarlett faced a language barrier between herself and the spa’s therapists, many of whom spoke different primary languages. While this was initially a hurdle, she saw it as an opportunity to grow. Through patience, active listening, and a willingness to learn, Scarlett bridged the gap and fostered a collaborative environment. Her knack for connecting with customers came naturally, making her a key player in creating a welcoming experience for all clients.
Advancing Professionally
When Scarlett joined the spa, it was a smaller operation. Angela, the spa’s manager at the time, became a mentor and played a significant role in Scarlett’s professional development. Scarlett absorbed Angela’s knowledge and leadership style, preparing her for future opportunities.
In 2022, the spa owner, Sean Peng, created the role of assistant manager specifically for Scarlett, recognizing her potential and dedication. This gesture not only boosted her confidence but also solidified her commitment to the company.
By 2024, Scarlett had grown into the role of manager, a position she approached with gratitude and pride. She credits the spa’s supportive environment for fostering her success.
This part-time job unexpectedly turned into my career, and I couldn’t be more grateful. I’ve had the pleasure of growing alongside the Cloud 9 Foot Spa team—they’ve watched me grow, just as I’ve seen Sean build the company into what it is today. I’m excited to see what the future holds for us because, with such an incredible team—one that truly values both its employees and customers—I know anything is possible.
– Scarlett
A Unique Perspective as a Mom
Scarlett’s personal life has intertwined beautifully with her professional one. During her decade-long tenure at the spa, she got married, had a child, and gained a unique perspective as a working mom. This has allowed her to connect deeply with the spa’s family-oriented clientele, particularly expectant mothers. She dove into research on prenatal massages, ensuring that the spa catered effectively to this demographic.
Her role as a mother also shaped her leadership style. She brings empathy, patience, and a nurturing approach to her interactions with clients and coworkers alike.
Building Lasting Relationships
Scarlett’s relationships within the spa community have been a cornerstone of her journey. She has seen therapists grow their families, celebrated milestones with coworkers, and mentored new receptionists. Her bond with Sean, the spa owner, has been particularly impactful. Over the years, Sean has not only guided her professionally but also offered valuable advice on life and parenting.
A Story of Growth and Inspiration
Scarlett’s story is a testament to the power of hard work, adaptability, and the support of a strong community. She has grown alongside the spa, learning that success doesn’t always require a degree—just dedication and a willingness to learn.
As she continues to lead with compassion and a focus on building connections, Scarlett’s journey remains an inspiring example of how far one can go with the right attitude and support.
Angela Black and Scarlett Arguello’s journeys at Cloud 9 Foot Spa serve as powerful reminders of what dedication, resilience, and passion can achieve. Starting as receptionists and growing into leadership roles, they have proven that success is built through hard work, a willingness to learn, and a commitment to fostering a family-friendly environment. Their stories are an inspiration to the young staff at Cloud 9, showing that every role is a stepping stone to greater opportunities. As Cloud 9 continues to expand, Angela and Scarlett’s leadership paves the way for others to dream big, embrace challenges, and create their own paths to success within the Cloud 9 family.
Author: Kailah Messer, Assistant Manager
